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What is the best degree to have for a technical support position? With so many technical support positions accounting for some of the most high-demand positions, job-seekers would do well to consider these positions as an option. However, the issue of what degree you should have is a very legitimate question to consider.

What skills should technical support professionals have?

There is no single degree that prepares a person to become a technical support professional Instead, a combination of the right traits and an appropriate degree related to technology. Some of the characteristics that are most desirable for tech support pros include interpersonal skills, multi-tasking, and problem-solving.

Technical certifications for specific software and device vendors are often helpful according to Chron. As far as degrees go, both associates and bachelors degrees are in demand. The most useful concentrations include information science, engineering, and computer science, a good answer to what is the best degree to have for a technical support position.

Information science

Support specialists enjoy median pay of about $53,000 a year. Many schools that offer computer science courses do so as part of a liberal arts program that incorporates other courses that are useful across a broad range of jobs. According to CNBC, computer science degrees have a focus on technology that is new, which provides a stronger background for offering technical support. The answer to what is the best degree to have for a technical support position is easy to understand when you understand what these positions entail.

One of the outcomes of a degree program is a better understanding of how to use your problem-solving skills to your advantage. These concentrations involve studying different programming languages to understand how they work, enabling you to provide better support. The courses all include getting up to date on cutting-edge technology, which leads to a higher pay rate than many entry-level positions.

Engineering support positions

Engineering programs can provide the skills needed for support positions. For example, one of the fastest-growing types of engineering positions involves artificial technology according to Forbes. As artificial intelligence plays a greater role in technology, there will be a greater need for help desk positions related to work with this technology.

Artificial technology is going to continue to grow in importance in the coming years. As such, engineering degrees will likely prove most useful for breaking into this job market. The education you will receive with one of these programs will help you achieve your goals of getting excellent technology-related positions. Knowing more about these positions helps answer the question of what is the best degree to have for a technical support position.

Computer science

Relatively few graduates had the necessary computer science job skills. According to PhilaSun, estimates have shown that about 400,000 college graduates have the skills necessary for over a million jobs in the computer science field. A lot of this demand will also include technical support positions. Four-year degrees are the most common for computer science. As with information science, the courses include a mixture of general requirements and program-specific requirements. The goal is to give students a well-rounded education that will benefit them regardless of which area of technical support graduates decide they are interested in specializing in within their career.

Being in a position to offer technical support is an excellent possibility for job seekers. The answer to what is the best degree for a technical support position is easy for those with a keen interest in the technical field.

Related Resources:

What is Technical Support?

Is There a Difference Between Tech Support and Customer Support?

Do Many Companies Allow Their Programmers to Work Remotely?

Is it Better To Specialize in One Area or Being Competent in Multiple Areas? 

What is the Best Format For My Resume as a Programmer?